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Fixed office camera, split screen between the agent and the customer. A support agent presses a button labeled “HOLD.” The customer freezes completely. The agent waits calmly, checks the time, then presses the button again. The customer remains frozen. No resolution. The agent says: “Are you still there?” The agent says: “Are you still there?”

Résultat

Fixed office camera, split screen between the agent and the customer. A support agent presses a button labeled “HOLD....

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